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Last updated: July 1, 2025
This Privacy Policy describes how Falkyn LLC, doing business as Custom Group Swag (“we,” “us,” or “our”), collects, uses, and protects your information when you visit or make a purchase from https://www.customgroupswag.com (the “Site”) or otherwise interact with our services (the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.
If you have questions, contact us at hi@customgroupswag.com.
We collect personal information you voluntarily provide when you:
Place an order
Create an account
Contact us
Subscribe to emails or promotions
This may include:
Name
Email address
Mailing and billing address
Phone number
Login credentials
Order details (including apparel preferences and sizes)
We do not knowingly collect or process sensitive personal information.
Payments are processed securely through third-party providers such as PayPal and Stripe. We do not store your full payment card details.
Please review their privacy policies here:
When you visit our Site, certain information is collected automatically, including:
IP address
Browser type
Device information
Pages viewed and interactions
Approximate location (based on IP)
This information helps us operate, secure, and improve our Services.
We use your information to:
Fulfill and manage orders
Provide customer support
Communicate about your account or purchases
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations
We may send marketing emails only if you have opted in. You can unsubscribe at any time.
We do not sell your personal information.
We may share your information with trusted third parties only as necessary to operate our business, including:
Payment processors
Order fulfillment and print-on-demand partners
Website hosting and analytics providers
Email and communication platforms
These providers are contractually required to safeguard your information and use it only for the services they provide to us.
We may also disclose information if required by law or in connection with a business transfer (such as a merger or asset sale).
We use cookies and similar technologies to:
Enable site functionality
Analyze usage and performance
Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
If you choose to log in using a third-party social media account, we may receive limited profile information (such as name and email) as permitted by that platform.
We do not control how social media providers use your data. Please review their privacy policies for details.
We retain personal information only as long as necessary to:
Provide Services
Fulfill legal, tax, or accounting obligations
Resolve disputes or enforce agreements
In most cases, personal data is retained no longer than 12 months after account termination, unless required by law.
We use reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Opt out of marketing communications
To exercise your rights, contact us at hi@customgroupswag.com.
We do not currently respond to Do-Not-Track browser signals, as there is no consistent industry standard.
Residents of certain U.S. states (including California, Colorado, Connecticut, Utah, and Virginia) may have additional rights under applicable privacy laws, such as the right to request access, deletion, or correction of personal data.
Requests can be submitted by emailing hi@customgroupswag.com. We will respond in accordance with applicable law.
We do not sell personal information and do not use sensitive personal data.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
If you have questions or concerns about this Privacy Policy, contact us at:
Falkyn LLC
Doing business as Custom Group Swag
201 Mariner Way #1006
Biddeford, ME 04005
United States
hi@customgroupswag.com